We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.
When you return a product to our stores or request a refund or exchange, you may be asked to provide your name, address, phone number and information that identifies you, such as your driver’s license. We use the information we collect from you and capture off of your government issued ID to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.
How Information is Collected
* During website or survey registration
* In connection with an online purchase
* If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews or contact us
* If you upload or share a photo or other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or Twitter
* If you participate in a sweepstakes, contest, promotion, program, clinic or workshop
* If you return a product or use a rebate
* If you apply or inquire about employment
We use the information we collect for our business purposes, including responding to your questions and requests.
* Fulfilling orders, ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt)
* Administering your participation in a contest, sweepstakes or other promotion or sending you prizes you might have won
* Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
* Processing a return
* Responding to a product or service review
We may use your information to make website, mobile application, or product and service improvements.
In certain circumstances, we may send you communications about special promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on a website and indicated you want to receive this information or if you gave us your information in one of our stores. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. We may use information to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.
We may use the personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.
Use and Disclosure of Information
Information may be shared with merchants, vendors, retailers and any third party from whom the purchase is made, and may be provided to other third parties to process and fulfill orders. We have no control over how third parties use Information and assume no responsibility or liability for their use of Information.
Comments you voluntarily post on public forums such as our blog will be displayed publicly along with the name you submit and the time at which you submitted the comment. Although we reserve the right to monitor and delete any activity at our discretion, all Information posted is unprotected and can be seen by anyone.
If you elect to use our referral services for informing a friend about our Site, we ask you for the friend’s name and email address. Materialist may send the friend an email inviting them to visit the Site. Materialist stores this Information for the purpose of, among others, sending emails and tracking the success of our referral program. The friend may contact Materialist at to request the removal of this information from our database.
Complying with the law
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.
At your direction
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
How We Protect Your Information
We take reasonable precautions to safeguard your Information. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. When creating an account on our Site, you are required to establish a password. We courage you to choose a password that is at least 8 characters, using a combination of letters, numbers and symbols. You are solely responsible for maintaining the secrecy of your password and Information. While we use standard security procedures and practices to safeguard Information, no Site is guaranteed to be 100% secure. Therefore, we do not guarantee or attest to the security of Information, including your Information. If you transmit Information to Materialist, you do so at your own risk. While we make efforts to accommodate requests to restrict our use of Information, we reserve the right to delete Information if we are not able to reasonably accommodate a requested restriction.
While we attempt to accommodate reasonable requests to delete Information, please note that we cannot always delete all records. For instance, we are required to retain records related to previous sales for financial reporting and compliance purposes. We may retain and use Information to, among other purposes, comply with our legal obligations, preserve our rights, resolve disputes and enforce our agreements.
Should you have any questions, please email [email protected] for more information